Help & Support — Be Electric CMMS Apps

Welcome to support for Be Electric Requestor and Be Electric Tech. These apps help organizations manage EV charger maintenance. Accounts are created by your organization administrator — you cannot self-register in the app.

Getting help Before you contact us Confirm you are using the correct app for your role: Requestor — Be Electric Requestor Technician, manager, or admin — Be Electric Tech Confirm your organization has provisioned your account and linked you to a company (requestors need a valid companyId to submit requests). Check that you have a stable internet connection (the apps require network access to Supabase backend services). Contact support Email: support@be-maintain.com Support page: https://www.be-maintain.com/support (this page) In-app: Login screen → Contact support · Profile → Help & support When emailing support, include: Your full name and account email Which app you use (Requestor or Tech) Your organization / company name (if known) A clear description of the issue and steps to reproduce Screenshots if applicable

Common issues I don't have an account / Invalid login Accounts are created by your organization's administrator, not through the app store download. Contact your internal IT or Be Electric account administrator to request access. If your organization confirms you should have access, email support@be-maintain.com with your work email address. Wrong app for my role The Requestor app accepts only users with the requestor role. The Tech app accepts technician, manager, and admin roles — not requestors. If you see a "wrong app" message, install the correct app or ask your administrator to verify your role. I can't submit a maintenance request Common causes: Your account is not linked to a company with registered charger assets No Siemens or Kostad charger assets are available for your company Required fields (problem description, asset selection) are incomplete Network connectivity issues Try again on a stable connection. If the problem persists, contact support with the charger/site you selected and any error message shown. Password reset On the login screen, tap Forgot password? Enter your account email Open the reset link in your email (password reset completes in the browser, not inside the app) If you do not receive the email, check spam/junk folders and confirm your organization uses the correct email address for your account. Your administrator may verify that Supabase Auth email delivery and the Site URL are configured correctly for production. Notifications This version of the apps does not use remote push notifications, SMS, or email alerts. You may see an in-app notification list; an empty list is normal until there is activity on your requests or assigned work. Do not expect lock-screen push alerts from the app in the current release. Work order status not updating The apps use realtime sync for work order updates. If status appears stale: Pull to refresh or navigate away and back Confirm internet connectivity Wait a few moments and retry If updates never appear, contact support with your ticket number.

Login problems Invalid email or password — Verify credentials; use Forgot password? Login succeeds but immediately logs out — Your account may be missing from the organization user database; contact your administrator App shows configuration error on launch (release build) — Contact support@be-maintain.com with your app version and a screenshot of the error Rate limiting / slow retry — The app enforces a short client-side cooldown between login attempts; wait a few seconds and try again

Maintenance request issues Photos optional: You can submit without a photo; attach one only if it helps describe the issue. Supported manufacturers: Requestor flows are built around Siemens and Kostad charger assets registered to your company. Contact fields: You may enter name, optional phone, and email on the request — use details your organization authorizes for maintenance follow-up.

Photo upload issues The app requests permission to use your camera and photo library only when you choose to attach an image. Permission denied — Open iOS Settings → Be Electric → enable Camera / Photos Upload fails — Check network; try a smaller image; retry Upload hangs — Close and reopen the app; ensure you remain signed in The app allows uploads up to 10 MB per file. Server-side storage policies may reject very large files; use a compressed image on slow networks.

Account deletion To request deletion of your account and associated personal data: Profile → Request account deletion (opens a pre-filled email), or email support@be-maintain.com directly. See our dedicated page: Account Deletion Your employer may also remove your account through their administrator.

Privacy and legal Privacy Policy Terms of Service Account Deletion

Expected response time We aim to respond to support requests within two (2) business days. Support is provided by email at support@be-maintain.com. Typical support hours are Sunday through Thursday, 9:00 a.m. to 5:00 p.m. Arabia Standard Time (AST, UTC+3), excluding public holidays in Qatar. Urgent safety or operational emergencies at a charging site should follow your organization's on-call or escalation procedures first; the app is for maintenance workflow tracking, not emergency dispatch.

Contact Be Electric Salwa Road, Building C1, 1st Floor Qatar Email: support@be-maintain.com Web: https://www.be-maintain.com/support