Privacy Policy
Effective date: June 27, 2026
Last updated: June 27, 2026
This Privacy Policy describes how Be Electric ("we," "us," or "our") collects, uses, and protects information when you use our mobile applications Be Electric Requestor and Be Electric Tech (together, the "Apps") and related services. The Apps are business-to-business (B2B) tools for organizations that operate and maintain electric vehicle (EV) charging equipment. Accounts are created by your organization's administrator; the Apps do not offer public self-registration. If you have questions about this policy, contact us at support@be-maintain.com or visit https://www.be-maintain.com/support.
1. Who this policy applies to
This policy applies to users who access the Apps with credentials provided or authorized by their employer or service organization, including: Requestors — submit and track EV charger maintenance requests (Be Electric Requestor app) Technicians, managers, and administrators — manage work orders, assets, preventive maintenance, inventory, and related operations (Be Electric Tech app) Your organization may have its own policies regarding your use of the Apps and workplace data. Where those policies apply, they govern your relationship with your employer; this policy governs how we handle information processed through the Apps.
2. Information we collect
We collect information necessary to authenticate you, operate the CMMS (Computerized Maintenance Management System), and fulfill maintenance workflows.
2.1 Account and profile information
When your organization provisions an account, we process: Name Email address User ID (internal identifier linked to your account) Role (for example: requestor, technician, manager, admin) Department (if provided by your organization) Company affiliation (companyId and company name) Account status (for example: active/inactive) Dates such as account creation and last sign-in Authentication is handled through Supabase Auth using email and password. Passwords are managed by the authentication provider; we do not store your password in plain text in the Apps.
2.2 Maintenance request and work order information
Depending on your role and actions in the Apps, we process: Problem descriptions and maintenance categories Asset/charger information (for example: manufacturer, model, location text, serial identifiers associated with registered assets) Ticket numbers and work order status Notes, priority, and workflow-related fields Contact details on requests — name, optional phone number, and email submitted with a maintenance request Technician assignment and completion data (Be Electric Tech app), including completion notes, costs where entered, and timestamps Drawn signatures captured during work order or preventive maintenance completion (Be Electric Tech app) Location fields in the Apps refer to text descriptions of charger or site location (for example, a site name or address entered manually). The Apps do not collect GPS or precise device location.
2.3 Photos and attachments
You may optionally attach photos when creating or updating maintenance requests or work orders. Photos are: Selected using the device camera or photo library Uploaded to Supabase Storage (bucket: files) under paths such as work_orders/photos/, work_orders/completion_photos/, work_orders/signatures/, and pm_tasks/completion_photos/ Photos are associated with your account and the relevant work order or task. Do not upload images you are not authorized to share.
2.4 Device and app information (limited)
When you contact support or use in-app help flows, we may collect device model, operating system version, app name, and app version to help troubleshoot issues. On iOS, support diagnostics may include identifierForVendor when you choose to share diagnostic information by email. Support requests initiated in the app open your email client with a pre-filled message to support@be-maintain.com; we do not operate a separate in-app support ticket server. The Apps may store notification preferences and login rate-limit timestamps locally on your device.
2.5 In-app notifications and operational analytics
The Apps maintain an in-app notification list backed by data stored in our database (notifications table). This version does not send remote push notifications, SMS alerts, or email alerts from the Apps. The Apps compute operational analytics (for example: work order volumes, completion rates, asset performance) from CMMS data for authorized roles. These metrics are derived from your organization's maintenance data and may be stored or updated in our database. This is not third-party advertising or cross-app tracking analytics. We do not use Firebase Analytics, Google Analytics, or similar third-party advertising/analytics SDKs in the production Apps.
3. How we use information
We use collected information to: Authenticate you and enforce role-based access (for example, requestors may only use the Requestor app) Create, assign, update, and track maintenance requests and work orders Store and display photos and signatures attached to maintenance records Sync data in near real time between authorized users in your organization (via Supabase realtime subscriptions) Display account and company information on your profile screen Send password reset emails when you use Forgot password? (handled by Supabase Auth; completed outside the app via the email link) Respond to support and account deletion requests Maintain security and integrity of the service (for example, client-side login rate limiting) We do not use your information for cross-app advertising or sell your personal information.
4. How we share information
4.1 Within your organization
Maintenance data you submit is visible to authorized users in your organization according to their role (for example, technicians and administrators handling your requests). Your employer controls account provisioning and may remove or modify accounts through administrative tools.
4.2 Service providers
We use third-party infrastructure providers to operate the Apps, including: Supabase — authentication, database, file storage, and realtime data sync Apple — App distribution and platform services on iOS Google — App distribution on Google Play (Android) and platform services Data processed by Supabase is subject to Supabase's terms, security practices, and applicable data processing terms. Our Supabase project uses hosted infrastructure; processing may occur outside Qatar. We use contractual and technical safeguards appropriate for a B2B operational application.
4.3 Legal and safety
We may disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of users, our organization, or others.
4.4 No sale of personal information
We do not sell personal information as defined by applicable privacy laws.
5. Data retention
We retain account and profile information for as long as your organization maintains your account and as needed to provide the CMMS, comply with legal obligations, resolve disputes, and enforce agreements. Work orders, photos, signatures, and related maintenance records are retained for the operational life of your organization's CMMS data and as required for warranty, safety, regulatory, or contractual purposes. Typical retention for active operational records is up to seven (7) years from record creation unless your organization or applicable law requires a longer period. When you request account deletion (see Section 8), we process your request according to Section 8 and applicable law. Deleted account data may remain in encrypted backups for up to ninety (90) days before automatic overwrite. Some information may be retained where required or permitted (see Section 8.2).
6. Security
We implement reasonable technical and organizational measures appropriate to a B2B operational application, including: Encryption in transit (HTTPS/TLS) for communication with backend services Authenticated access to storage uploads and database operations Role-based access in the Apps separating requestor and technician/admin experiences Row Level Security (RLS) on database tables so users access only data permitted by their role Regular backups of production data with access restricted to authorized personnel No method of transmission or storage is completely secure. You are responsible for safeguarding your login credentials and reporting unauthorized access promptly to support@be-maintain.com.
7. Your rights and choices
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. Because accounts are organization-managed: Corrections to role, department, or employment status may need to be handled by your organization's administrator Access or export requests may be submitted to us at support@be-maintain.com or through your employer Password changes can be initiated via Forgot password? on the login screen (Supabase Auth email flow) We will acknowledge privacy-related requests within two (2) business days and respond to verifiable requests within thirty (30) days, or as required by applicable law. Contact support@be-maintain.com for privacy inquiries.
8. Account deletion
8.1 How to request deletion
You may request deletion of your account and associated personal data by: Opening the App → Profile → Request account deletion, which opens a pre-filled email to support@be-maintain.com, or Emailing support@be-maintain.com with the subject "Account deletion request" and including your name and account email Your employer may also remove your account through their administrator (supported in the Be Electric Tech app via administrative user management). Account deletion is initiated through support or your organization's admin and is completed on our servers after identity verification.
8.2 What we delete and what may be retained
When your deletion request is verified and processed, we delete or disable: Your user profile in our database (name, email, role, department, company link) Your Supabase Auth authentication record Identifiers linking your personal account to the CMMS Work orders and maintenance records you created or participated in may remain in your organization's CMMS history for operational, warranty, safety, regulatory, or contractual reasons. Where records must be kept, we disassociate them from your personal account (for example, by anonymizing the requestor reference) rather than deleting the underlying maintenance record. Audit logs, security events, and backup copies may be retained for the periods described in Section 5.
9. Children's privacy
The Apps are intended for authorized business users and are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact support@be-maintain.com.
10. International transfers
Be Electric is located in Qatar. Your data is processed using Supabase hosted infrastructure, which may store or process data outside Qatar. Where required, we rely on appropriate safeguards for cross-border processing. Your organization's agreement with us may include additional data handling terms.
11. Third-party links
The Apps may open links in your device browser (for example, Privacy Policy, Terms of Service, Help & Support pages). Those sites may have separate privacy practices.
12. Tracking and advertising
We do not use the App Tracking Transparency (ATT) framework for cross-app tracking. We do not collect IDFA or use advertising SDKs. Apple Privacy Nutrition labels in the Apps declare NSPrivacyTracking: false. Operational CMMS analytics inside the Apps are not used for third-party advertising or cross-app tracking.
13. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy at https://www.be-maintain.com/privacy and update the Last updated date. Material changes may also be communicated through your organization or in-app notices where appropriate. Continued use of the Apps after an update constitutes acceptance of the revised policy, subject to applicable law.
14. Contact us
Be Electric Salwa Road, Building C1, 1st Floor Qatar Email: support@be-maintain.com Support: https://www.be-maintain.com/support Privacy Policy: https://www.be-maintain.com/privacy